When Plans Go Wrong – Visiting Nurse Visits Aren’t Happening

(To view the case of the original post, go to Case 1.)

  If there are questions, it is a lot easier for the nurse to resolve the issue than it will be for the patient to take care of them once they are home.  Bottom line – you as the patient need to know exactly what the plan is for your continued recovery and when various visits are to take place and by whom with contact information for those other care providers.  In certain instances you may need to schedule some of these and you need to know which and get them scheduled ASAP after you return home. 

I would also emphasize that after discharge a patient should set up a post-hospitalization visit with their physician as instructed in the discharge instructions.  In most instances that should be within 2 weeks, but depending on the reason for the hospitalization and the treatment, it could be a lot sooner.  Also, you should not hesitate to call your physician if you notice new or worsening symptoms.  Sometimes an evaluation of these can wait until your scheduled appointment, sometimes not.  Sometimes, these symptoms can be due to a life threatening complication so time is of the essence.  That’s why a call to your doctor can be so important.

So, what should you as a patient being discharged from the hospital do to assure a smooth transition home?

• If possible, have a reliable relative or friend with you when you get your discharge instructions.  For most hospitalizations you will not be able to drive home by yourself, so the person picking you up can help with this.
• Ask for a copy of your discharge instructions so you can look at them while they are being read to you.  Follow along and make notes on the paper.
• Make sure that any questions you have get answered before you leave.
• Make sure you understand what are your responsibilities once you get home, for example, when does the doctor want you to make an appointment to be seen in the office?
• Make sure you know what other components of care you will be receiving and whether you need to contact anyone before those appointments begin.
• Always get contact information for any of the other care providers who will be working with you.
• VIP!  Make sure you know what medications you should be taking and whether the medications you were taking before admission should be stopped or continued.  I have heard of instances where a person was taking a brand name medication before admission and was discharged on the same drug but the hospital staff referred to it by its generic name.  When they got home the patient took both medications and had significant side effects from the double dose that required an emergency hospitalization.  Such mistakes can be fatal.

So with some preparation this issue Susan encountered might have been avoided.  In the next post I’ll discuss what to do to make sure your doctor calls you back.

For Your Health – Dr. Bob